Privacy Policy
How we collect, use and protect your personal data. Last updated:
Summary
This policy explains what personal data WebVives collects through webvives.com, why we collect it, and your rights. In short:
- We only collect what we need to answer your enquiry, run calls and projects, and understand how our website is used.
- We never sell your personal data.
- You can ask us to see, correct or delete your data at any time by emailing contact@webvives.com.
Who we are
This website is operated by Razibur Rahman, trading as WebVives (“WebVives”, “we”, “us”), based in Sylhet, Bangladesh. We are the controller of the personal data described in this policy. Contact: contact@webvives.com.
What we collect
Information you give us
- Contact and project forms: your name, email, company or website, phone or WhatsApp number (optional), platform, service, budget, timeline, project details, and any file you attach.
- Call bookings: your name, email, chosen time and time zone, meeting app, and your answers to booking questions (such as website and budget).
- Emails and messages: anything you send us by email, WhatsApp or during calls.
- Clients: billing details and project information needed to deliver our services.
Information collected automatically
- Analytics: if you allow analytics cookies, Google Analytics collects pages visited, device and browser type, approximate location (city level), referring site and time on page. IP addresses are not stored by Google Analytics 4.
- Technical logs: our hosting provider records basic server logs (such as IP address and browser) for security and troubleshooting.
How we use your data and why
| Purpose | Data used | Legal basis (UK/EU GDPR) |
|---|---|---|
| Reply to your enquiry and send a quote | Form and email details | Steps before entering a contract, at your request |
| Schedule and hold calls | Booking details | Steps before entering a contract |
| Deliver projects and support | Client and project data | Performance of a contract |
| Invoicing and accounting | Billing details | Legal obligation |
| Understand and improve the website | Analytics data | Consent (analytics cookies) |
| Keep the website secure | Server logs | Legitimate interests |
| Occasional updates or follow-ups | Name and email | Legitimate interests; you can opt out at any time |
International transfers
We are based in Bangladesh and some of our service providers operate in other countries, including the United States. When personal data from the UK or EU is transferred, we rely on appropriate safeguards such as the providers’ Standard Contractual Clauses or equivalent protections.
How long we keep data
- Enquiries that don’t become projects: up to 24 months, then deleted.
- Client and project records: for the length of the relationship plus up to 6 years for accounting and legal purposes.
- Analytics data: up to 14 months (Google Analytics retention setting).
Your rights
Depending on where you live (for example the UK, EU or California), you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Ask us to delete your data
- Object to or restrict certain processing
- Receive your data in a portable format
- Withdraw consent at any time (for example, for analytics cookies)
- Complain to your local data protection authority, such as the ICO in the UK
To use any of these rights, email contact@webvives.com. We’ll reply within 30 days.
Security
We use HTTPS across the site, keep WordPress and plugins up to date, limit admin access, use strong passwords and two-factor authentication, and take regular backups. No system is perfectly secure, but we take reasonable steps to protect your data.
Children
Our services are for businesses. We don’t knowingly collect data from anyone under 16.
Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top shows when it last changed. Significant changes will be highlighted on this page.
Questions? Email contact@webvives.com.
This page is general information about how we work and is not legal advice.